Rest assured, If the product arrives damaged, incomplete, different from what you ordered, or you did not receive it, herboristksa guarantees that you will get everything you ordered without any deficiency or discrepancy in the order.
In order to ensure your personal safety and the safety of our valued customers... and given the nature of the products we offer... and in accordance with the accepted procedures in this field... we apologize for not returning or exchanging the products after they have arrived to the customer properly, without a defect or deficiency, and we will allow them to be returned or exchanged only if they reach you. Damaged or incomplete..
If this happens, we will be responsible for delivering it to you for free or returning your amount, when you contact us within a maximum period of 48 hours from receiving the order, according to the following:
First: The customer has the right to return the product and get its value back or exchange it according to the following conditions:
- The product must be damaged, defective, spoilt, broken in packaging, incomplete, or different from what was ordered.
The return request must be made within a maximum period of 48 hours from the date of receipt of the product.
Second: The customer does not have the right to return or exchange the product if the product does not contain any of what was mentioned in the first paragraph, due to the nature of herboristksa products, which are limited to perfumes, cosmetics and personal care tools, and because of the resulting impact on public health.
Third: The product exchange process takes a maximum of 7 working days from the date of receipt of the product to be replaced.
Fourth: The process of returning the value of the returned product takes place within 14 working days of receiving the product to be returned.
Fifth: Communicate directly with customer service by sending a ticket directly to your request, or through customer service available on the site via WhatsApp, or by sending an email to [email protected]
